Handling All Matters Over the Phone
AI Voice Conversations
What is Voicebot?
Voicebot, also known as an AI voice phone robot, is powered by a combination of advanced AI technologies to automatically handle phone inquiries without human intervention. Utilizing powerful speech synthesis engines and natural language processing, our latest Generative AI-Genii chat™ technology allows it to easily understand and respond to user input in a natural tone.
Asiabots
Unprecedented Advantages
Asia's First AI Phone System Integrating Large Language Models
Asiabots' exclusive AI system, Geniichat™, combines the benefits of NLP and Large Language Models (LLM). It not only provides richer and more accurate responses but also allows users to ask questions freely without following a structured sequence. Additionally, it features a model training time lower than industry standards while maintaining leading response speeds.
On-Premise/Cloud Installation Ready
Asiabots has developed a proprietary conversational AI engine that includes:
ASR (Automatic Speech Recognition) Engine
NLP (Natural Language Processing) Engine
LLM (Large Language Model)
TTS (Text-to-Speech) Engine
Voicebot PABx System Architecture
Our solution is designed for the Asia-Pacific region, supporting over twenty languages. It accommodates both cloud-based and on-premise installations to ensure data security.
Let Us Handle the Setup
Asiabots understands that not every company has telecom engineers, so we handle the complete system setup for you. This includes:
SIP/MCRP/VOIP Connections
Cloud Architecture
Storage Solutions
AI Training
Integration with Telecom Lines
We also support client knowledge assets/databases for advanced AI training and offer API integration with third-party services such as Genesys, Avaya, Salesforce, and other CRM systems.
What is the Next-Generation Interactive Voice Response (AI-IVR)?
Traditional IVR systems require users to navigate through voice prompts and press keys (e.g., 1, 2, 3, 4) on their phone keypad. Asiabots offers AI-IVR, which integrates voice recognition and semantic understanding, allowing customers to directly state their needs without pressing any keys. This makes the process faster and more convenient. Additionally, AI-IVR supports interruption, so users don’t have to wait for the entire automated message to be read out, leading to a more streamlined and efficient experience.
Call Activity Overview at a Glance
Comprehensive Backend Design for Complete Customer Information Management
Our intuitive backend design allows you to easily monitor the operations of your AI customer service daily. Gain insights into the number of automated calls made, current queue status, successfully answered calls, and messages forwarded to SMS. Track customer inquiries, types of questions asked, overall usage time, and the number of calls transferred to live agents. All essential data is readily available for you.
Detailed Display of Every Conversation
Records of Customer Interactions and Call Recordings
We understand that customer service managers place great importance on service quality! Our system allows you to quickly access and analyze every conversation based on time, call nature, type, customer category, call duration, and other attributes. This detailed record-keeping supports continuous improvement and ensures high service standards.
Easy Adjustments Without Programming Skills
Intuitive Operation and Input Logic, No Coding Required
We understand that customer service may require urgent adjustments or modifications to the service scope. That’s why we’ve designed our backend with comprehensive tools that allow you to easily update conversation content, activate or deactivate options, and even modify dialogue flows without needing any programming skills. Changes are reflected instantly, enabling you to handle unexpected situations effectively.
Connect to Live Customer Service Representatives
AI-Enhanced Service with Human Customer Support for Comprehensive Assistance
Sometimes, customers need human intervention for specific issues. Our AI Voicebot seamlessly transfers customer calls to live customer service centers. The conversation history between the customer and the AI Voicebot is displayed on the customer service platform, making follow-up and tracking more convenient.
In addition to offering a robust customer management system, Asiabots also provides API connectivity to third-party systems such as Salesforce, Genesys, Avaya, and more. For detailed information, please contact our sales department for a complete solution tailored to your needs.
