Chatbots are no longer clueless
With advanced training environments, they are now powered by smarter, more sophisticated engines.
What Sets Asiabots Apart Asiabots distinguishes itself with its independently developed intelligent system engine, Geniichat™. Our system supports On-premise deployment, eliminating the need for reliance on public tools and enhancing security. Once established, a chatbot can be deployed across various platforms, offering seamless cross-platform customer service while consolidating information in one centralized location for easy management.
Exclusive Intelligent Engine Designed from the User's Perspective to Enhance Service Quality
Advantages of Using Geniichat™
Dynamic and Engaging Responses
Offering smarter and more precise answers.
ired of Inarticulate Chatbots?
Geniichat™ integrates large language models with a vast knowledge base and Transformer NLP technology. With years of industry-specific knowledge, it provides diverse and accurate answers.
Reduced Hallucination Issues
Avoids sensitive content.
Unlike chatbots that rely solely on large language models (like ChatGPT), which can produce inaccurate or irrelevant answers, Geniichat™ effectively minimizes such errors. It also allows selective avoidance of certain topics, such as political, socially harmful, or brand-damaging content.
More Convenient AI Training
Shortens training time and simplifies content updates.
Supports Few-Shots Training and model Fine Tuning on our foundational engine for rapid learning of new tasks or dialogue topics. Clients can also provide their own databases or use website content as knowledge sources for quick customer service engine training.
Omni-Channels Support
Supports Omni-Channel Usage With a diverse range of communication channels, we can meet various customer needs and drive optimal business development.
Tailored for Companies That Value Their Image
Fully Customizable Design Interface We offer complete customization options for your design needs. Whether it’s colors, fonts, animations, icons, or any graphic elements, everything can be adjusted according to your specifications.
Unified Platform for Monitoring Chatbot Performance Across Channels
Comprehensive Customer Usage Overview
Our platform allows you to observe chatbot operations across different channels from a single interface. Users can filter and analyze customer interactions by time, topic, and other parameters through the backend. Statistical data can be exported for further analysis. The same backend also supports monitoring and comparing performance across multiple inquiry sources, providing comprehensive oversight and control.
Instant Monitoring and Response by Customer Service Agents
Real-Time Human Agent Takeover
In cases where the AI cannot address certain issues, Live Chat support comes into play. Customer service representatives can monitor interactions and take over conversations as needed, ensuring that every customer query is addressed thoroughly and accurately.
Supports Live Video Responses
Face-to-Face Video Interaction for Complex Queries
In addition to text responses, our system supports Live Video responses. This allows for real-time, face-to-face video interactions, enabling customer service representatives to address more complex issues and provide detailed support.
